Customer Support at Questrade
Optimizing Your Investment Experience
At Questrade, we prioritize your trading journey. Our expert support team is available to help with any questions and technical challenges, ensuring a seamless trading experience.
Get in Touch TodayVarious contact methods available for your convenience
Live Chat
Receive instant assistance directly through the Questrade platform whenever needed.
Contact Our Support Team NowEmail Support
Prompt responses to common inquiries. Expect replies within one business day.
Send EmailPhone Support
Reliable support for urgent or detailed issues. Contact us Monday to Friday, 9 AM to 6 PM (EST) at Questrade.
Call NowHelp Center
A complete library of resources, tools, and tutorials to enhance your trading performance.
Visit the Questrade Help Center for more supportCommunity Forum
Connect with community members, exchange tips, and address common questions.
Join Our Community TodayContact us anytime for assistance
Live Chat
24/7
Support available 24/7 for prompt help
Email Support
Fast and reliable responses guaranteed
Expect support replies usually within one business day.
Phone Support
Customer support hours: Monday to Friday
Support Hours: 9 AM – 6 PM (GMT)
Help Center
Always available
Get prompt help whenever you need it.
Our dedicated support team is ready to assist you.
1. Log In
Log in to your Questrade account via the platform.
Step 2: Visit the Help Center
Locate the "Help" or "Support" link, typically found at the bottom or main menu of the website.
Step 3: Choose Your Support Method
Enter your account information and describe your issue clearly for quicker resolution.
4. Provide Details
Have your account details ready for a faster support experience.
Find Solutions on Your Own
Help Center
Explore our comprehensive knowledge base for detailed articles and educational resources.
Access ResourceVideo Tutorials
Watch step-by-step video guides to learn about Questrade's features.
Access ResourceCommunity Forums
Connect with other traders and share strategies within our community.
Access ResourceEnhance Your Support Experience
Provide comprehensive details about your issue, including any relevant data or alerts, for swift assistance.
Share critical account information: include essential data and visuals to speed up support processes.
Choose the right contact method: Use live chat for urgent matters and email for detailed inquiries.
Check out the Help Center for quick tips and FAQs before reaching out.
Have your account details, transaction IDs, and relevant screenshots ready when contacting customer support.
If your query remains unresolved, try reaching out again through the initial contact method or seek alternative support channels.